Message Intelligence is an out-of-the-box solution that filters, classifies, and routes streams of messages in real time at a massive scale.It comes as a pre-packaged software and hardware solution that can be immediately applied to high volume message streams in an enterprise environment.
Message Intelligence automatically sorts incoming messages based on pre-defined or custom criteria and, for example, flags them and directs them to the appropriate department. With Cortical.io Message Intelligence, large organizations can improve responsiveness and customer satisfaction while reducing the costs of manually processing vast amounts of incoming messages. Email or social media inquiries are classified and processed in real time based on the specific requirements of the organization. Message Intelligence can also be used to analyze messages with respect to risk and compliance regulations.
To help our clients make informed decisions about new technologies, we have opened up our research & development facilities and actively encourage customers to try the latest platforms using their own tools and if necessary together with their existing hardware. Remote access is also available
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